FAQs
Find answers using the current shipping, payment and return policies. Product pages retain original specifications and pricing.
Shipping threshold
Free shipping is available over EUR 60 in most countries; orders under EUR 60 use the current EUR 20 shipping rate where applicable. Confirm the destination and current amount in checkout.
When will my order arrive?
Processing is usually 1 - 2 weeks. Normal-size and weight parcels generally use DPD and take about 2 weeks in most countries; expedited small pieces may take 1 - 2 weeks, while big or light products using EMS may take 2 - 4 weeks. Remote destinations can take longer.
Do you ship internationally?
Available destinations and shipping methods are determined at checkout. Please review the current Shipping Policy for your destination.
What payment methods are accepted?
Current payment options are listed on the Payment Method page and shown in checkout.
How do returns work?
The current Refund & Return Policy defines eligibility, process and exclusions. Contact [email protected] for questions.
